Our Reviews

Over the years, I’ve purchased vehicles from different dealerships, and unfortunately, not all of those experiences were positive. At one particular dealer, I was treated with rudeness and indifference. The staff there seemed to view me as nothing more than a number, rather than a valued customer. That kind of treatment left me frustrated and hesitant about going through the car-buying process again. When I decided to take a chance and walk into this dealership, I was immediately struck by how different the atmosphere was. From the very beginning, I was treated with dignity, respect, and genuine care. Brendan, Big Mike, Anthony, and John went above and beyond to make sure every aspect of my experience was seamless. They listened carefully to what I was looking for, answered every question with patience and clarity, and made the entire process of purchasing a vehicle feel effortless. What impressed me most was the professionalism and warmth of the team. They didn’t just sell me a car — they built trust. The way they handled the transaction showed that they truly value their customers, and that makes all the difference. I never once felt pressured or dismissed; instead, I felt supported and respected throughout the entire process. This dealership has completely changed my perspective on car buying. They’ve earned not only my business but also my loyalty. I can confidently say that they have converted me into a forever customer. I wish more dealerships would take a page out of their playbook when it comes to customer service, because the way they operate sets a standard that others should aspire to. If you’re looking for a place where you’ll be treated as a person and not just a sale, this is the dealership to go to. Their team is fantastic, their process is smooth, and their commitment to customer satisfaction is unmatched.

Trevor always goes above and beyond!!

Worked with Trevor for a check engine light on in my encore. He is a pleasure to work with , very knowledgeable and makes a stressful situation calming .

We have bought several cars from your dealership and we always attended to promptly and professionally.

I have leased several vehicles through Hudson Buick and always have had a great experience. Mark is always helpful and offers good suggestions.

Always a pleasure to deal with my dealership

Very pleased with the Service reps. They worked with me to resolve what could have been a VERY expensive repair. Even though my extended warrenty had expired, it was determinrd that my transmission failure was a known problem and arrangements were made with GMC to pick up part of the cost of repair.

Assisted quickly, they were able to get me in the next day and fixed the problem

Informative

I think they have one of the best dealer service departments in the area.

Service representative explained additional service needs to me in a way I could understand the need for the additional services. Clean and comfortable waiting area.

It was a pleasure as always!

Your service staff that have retired were always so friendly. The present staff this time and the few other event visits, are very efficient, professional, and helpful. But the person who assisted me didn’t smile (in her voice) until I was leaving. Again, she was very helpful and efficient!! As for the service part, I was pleasantly surprised that my car was ready in @ an hour; I expected @2 hours for the inspection. Thank you! I do like your staff. I hope dealership found a way to defrost the outside door to service as it was covered with ice. I know the overhang was dripping and it was frigid out; but doorway apron and the door handle had much ice. Not sure of the solution (maybe door handle covers to be able to grip the handle.? Tough for staff and customers.

As always, best service I have ever experienced in a dealership.

Have been a customer of Hudson for many years and always receive excellent service. Trevor in the Service Department went above and beyond to help me with my service issue in a more than timely fashion as I needed my vehicle for a doctor appointment. Thank you Hudson!

Always treated like family. Courteous and prompt service with personal care. Thank you!

Trevor is a true gentleman and very professional

I had a 1 pm appointment when I arrived it took more than 15 minutes to check in and by 230 pm my car still hadn't been taken in for its oil change. I understand it was a particularly busy day but I should have been told they were behind. I had to get to work so I ended up leaving without my oil change

It was just an oil change and a mileage milestone. Samantha Dubois, the customer service rep, is always a pleasure to work with and should receive plenty of kudos. The whole crew at the dealership have been my point of service for my 2022 Equinox pretty much since I purchased the automobile.

Service completed in a timely manner.

everyone was so helpful and friendly. An experience that could be very intimidating on your own, was not. I had been to 9 dealerships in the area because I was considering buying a new car but it wasn't a must and I did not have my heart set on anything. I have bought 8 new cars previously and at least 6 used cars and I have NEVER been so happy with a salesperson as I was with Christa. She was knowledgeable, helpful, understanding and patient. Certainly went above and beyond in every possible way! I would recommend this dealership and Christa to anyone!

Great

I went into Hudson to make an appointment for my car, (oil Change) they told me, "We can do that now for you if you would like?" I said YES! As usual Hudson does it again. I cannot say enough kind words about their dealership and their staff, Samantha, Trevor and Steven and the rest of the team have always been great to me. THANK YOU! Best Dealership in the county!

The staff were pleasant and attentive. I don't think I've ever had a more efficient response to a need like I had. Good communication and service.

Polite,professional kept me up to date on my car repairs!

Service Managers Christian and Trevor were both very thorough and efficient.

excellent

The only thing was waiting 2 hours for an oil change. Otherwise it was fine.

Assisted quickly, they were able to get me in the next day and fixed the problem

Went in for an inspection. Done well and quickly.

We love the personal service we receive each time our car is in for service

Quality services

fast service

Work completed on committed time.

Friendly staff and reliable service

Initial experience was a bit troublesome. Had to take car back because first time said there was no problem. However when they realized my car had a problem it was taken care of properly.

Quick and painless with a fair price

Honesty !! Up front $ amounts. Choice of service . Honest sales representatives

Great service and service advisors. Always helpful and friendly.

Resolved the tire issues and utilize the warranty to fix the sensor

Service was friendly and timely. I was disappointed however, not with the service, but to find out that the engineering design of the GMC logo light for the foot activated rear door lift, which no longer reflects on the ground, is a $30 part replacement that will cost $750 in labor to install. WHAT? totally ridiculous design and engineering. I think I'll just have to live with the failed GMC light - on a 3 year old vehicle. Shame Shame on GM.

On Friday my car battery died after seven years, and I knew I needed a new one. I was able to get a Saturday morning appointment and the service was fast...in and out in under two hours!

Wow

It was fine

Appt was on time .

oil change and tire rotation

The staff was accommodating, courteous, pleasure to work with

Amazing experience with Samantha!

I am very happy with the way Samantha, Trevor handled my recall and two issues I have with my vehicle not done yet but I’m sure it will be fine.

It was a pleasant experience

Crystian provided excellent customer service and thoroughly answered my questions about the recommended updates for the vehicle.

Robert was very helpful and knowledgeable with regard to my Sierra EV service. Communication was excellent. Thanks!

Excellent work. Trevor the advisor was very helpful and excellent at what he does thank you

Just had oil change but it was done in a very timely manner and the staff was great. Thank you!

Trevor

Crystian was very helpful. Updated me on a timely basis, provided updates without a long stream of unrelated issues that made me feel like I was being sold on issues I was not there to address. He did inform me of my tires needing replacement due to wear and showing signs of dry rot. I totally appreciated thw feeling he was looking out for my heat interests. He explained the issues that were diagnosed and the process he used to make sure they were covers by my extended warranty and they the work would be finished by same day end. Definitely a positive experience for me.

Service Advisor was very helpful.

I texted Trevor late in the evening when after I turned my car off, the fan continued to run very loudly. I did not expect a response until the next morning during business hours, but to my relief, he responded quickly. He relieved my anxiety and got me in first thing in the morning. He really went above and beyond. GREAT customer service.

Very good

New tire purchase made me very happy. Told that I needed new rear Toe links at $550 , I was not happy. At pick-up I was told that I owed an additional $182 for "nuts and bolts". Now I'm very unhappy. Will I come back for service? We'll see.

Very Professional

Service representative who assisted me was pleasant, knowledgeable and was genuinely concerned about assisting me. He called me by telephone to advise me of the work that have to be done on the status of the service. You also helped me to set up the mobile app on my cell phone.

Easy to make appointment. Service staff is friendly and informative. Always a nice experience at Hudson GMC.

I needed to reschedule my NYS inspection due to a snow storm. Trevor was able to get me in before month end and I am all set. Always a good experience!

Trevor in the service department is a 5 star employee I’ve been dealing with him on and off since September he is truly a pleasure to work with . Very honest and trustworthy and always makes me feel heard . Because of him I can come back for work needed on my 2018 encore and never feel like I’m being taking advantage of . Car places need more employees like him .

They help you make the best choice for you and your family when it comes to making sure you and your family is safe , when buying a car or suv or a truck. Safety come first. They are so kind to the customer. They have refreshments for the customers , coffee, water, juice , snacks, healthy snacks too. It's just a great place to by a vehicle of your liking. The workers are so polite.

Fantastic customer service. Extremely satisfied with the entire experience.

You have an outstanding employee. Her name is Samantha. If I had a business I would want her working for me. From my initial call on 4/29, to have a problem taken care of, until 8:30 the next morning 4/30., she made my experience with HUDSON BUICK a very positive one. It was a pleasure dealing with such a positive person.

Always treated like family here. Prompt, quality workmanship is their priority.

I’ve had a lot of experiences with various shops, this is my second time at your dealer and every time gets better. The team you have working there is professional, knowledgeable and overall a pleasure to deal with.

excellent service

Great

My experiance was good and Iwas kept informed throughout the process and done timely.

Received the appointment day and time that worked for me. Work was done quickly. Trevor is always so helpful.

All of the work was done properly, but there's an awfully long wait!

Trevor is very accommodating and customer satisfaction oriented. Thanks Trevor

Informative

Excellent service from the dealership’s service department. The staff was professional, efficient, and kept me informed throughout the entire process. My vehicle was completed on time, and everything was handled smoothly. I truly appreciate their attention to detail and great customer service. Highly recommend!

Mike was very helpful and pleasant

Quick, friendly service. Nice waiting area.

Great experience! Truck was fixed super fast. Everyone was friendly. Waiting area was nice

Friendly and professional atmosphere

I felt confident in the explanation I was given by the Hudson Buick service manager regarding the repair I needed when my Truck broke down. They gave me a loner vehicle while the repairs were being done. I was given a full report on all the work down under the service contract.

Everything was good

Prompt and professional service.

Easy to schedule. Very helpful and kept informed.

I was lucky enough to get a Saturday service appointment for my 2024 GMC 2500 AT4x which had a slow air leak in my L/R tire. I was also due for an oil change. Trevor, the service writer/Assistant Service Manager ordered me a new tire ; administered the needed oil change ; installed the new tire ; balance all for wheels ; and flushed my driveline fluids… and they did so without damaging my truck. Great effort by all including tech Mike Klirkin.

Communicated and wanted to diagnose the issue

Everyone in The Service Dept. (at Hudson Buick GMC) is beyond excellent...Especially, Trevor Greenstone! I completely trust them and know that whenever I need their help, they are always there...My car is in The BEST of Hands and the repairs are done right (The First Time) and they also make an effort to get your car back (to you) as quickly as possible. This dealership is truly run with Great Care for not only the vehichles, but with Great Care (and Kindness) for their customers, as well!!

My service advisor... her personality and professionalism was great kept me up on everything and was extremely kn

Got appointment quickly and done well. Pleasant people, gave me good information.

We got in timely for our first oil change! Oil change was quick!

Trevor Greenstone was fantastic ! He was most helpful and addressed all of my concerns in a caring and professional manner. He is a real asset to your dealership.

By far, the best experience I ever had buying a car .My salesperson Mark Bolger was so easy to deal with. He was not pushy very knowledgeable on what I was looking for answered all of my questions e wry step of the way. I would highly recommend Hudson GMC for anybody in the market for a new car.

We had a great experience. Ashlee was nice and friendly. We did not feel pressured at any time.